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March 22, 2005

So long, Foxtel

There! We did it! We checked with Foxtel and discovered that - having gone to digital - our contract doesn't expire until May next year. That means we had to pay a $290 disconnection penalty.

But even with the Telstra discount, it's costing us $78.16 per month, which means we'll more than make that up in four months. The alternative would have been paying just over $1000 for what seems to us to be a constantly increasing number of commercials. You can buy an awful lot of DVDs for that sort of money.

As for paying for one of those PDRs that they're trying to push, you'd have to be mad, wouldn't you?

Posted by cw at March 22, 2005 04:23 PM

Comments

Good for you Charles, I take it digital wasn't so special either.

As to Foxtel, another excellent example of the government's media and communications policy in action, the only game in town for pay TV, and owned by the biggest players in media and communications in the country, hooray for the market... wish we could have some of it here.

As for the Foxtel PDR's, presume they allow recording of free to air as well, if so they might be something of a trojan horse. But I agree, why not get a media centre or pick up a combined Hard Drive DVD burner and spend the rest of the money on lots of broadband for bit torrent.

But I can't believe 45% of people in the US and UK actually sit through recorded ads, are these people still sentient? Or just Pavlovian dogs conditioned to the tempo of the ad break?

Posted by: tflip at March 22, 2005 06:01 PM

Good on you Charles. If more people disconnected then maybe Foxtel would get the message and change their policy to no advertising.

Posted by: Anonymous at March 23, 2005 11:02 AM

Bravo Charles!. My neighbour, who is on a $120 per month package, is on the verge of dispensing with them too. Maybe you have started a trend. And think of all the wiz-bang gadgetry you can now buy.

Posted by: Impressum at March 23, 2005 12:19 PM

Good move Charles. I trialled Optus' rebranded version of Poxtel for a year back in 2002 and cancelled as soon as I was able (without penalty) to avoid paying for ads. I wish that Pay TV allowed the consumer to pay for exactly what they wanted. In that case I'd just get BBC World and the AFL Channel. There's not too many ads on those channels.

Posted by: tony at March 23, 2005 06:03 PM

I disconnected about 2 months ago! Felt like a new person. Bought an antenna and am a new person.

Posted by: syd at March 24, 2005 02:22 AM

Why on Earth would anyone actually pay for 57 channels with nothing on?

Back in those exciting days when Telstra and News Ltd were throwing bucket loads of money at the roll-out of their brand new Foxtel we paid about a hundred bucks to have the cable installed with a couple of months of cable TV service chucked in. We never had any intention of going on with it but thought it would be a cheap way to get cable wired to the house. Cheap!! -- we had 3 blokes crawling under the house and in the roof space for an entire day to complete the installation. Ah, we laughed, one of the tellies we asked the technicians to wire up was a portable B&W relic from 1972!

For the first week or so, previously unseen stuff like Discovery channel was kind of interesting, but there's more to life than watching the goggle box and, au contraire, we reckoned that free to air, especially the ABC and SBS, is a much better service.

We still have the cable installed but neither Telstra nor Optus offer a discount to connect a dwelling already wired for cable. We probably won't use it until cable internet becomes what it should be -- unbeleivably fast and free.

Posted by: Ablaze at March 24, 2005 05:49 PM

It's all very interesting but are you guys stupid? How much product do you think they could feasibly afford to offer without any ads. Quite clearly it brings down the prices. I'd prefer the few ads and pay what I do now than the inevitably much higher amount without the ads.

Posted by: Kelly at July 15, 2005 10:24 PM

Ablaze are you kidding? Certainly Foxtel provides a wide selection of content, but the number of ads is on par with free to air. Foxtel lured people in when they first launched cable using the absence of ads as a marketing point. They subsequently marketed their so called 'ground breaking' digital technology, which provides little more than a barely usable interface and no discernible difference in quality. Showtime's movies are both old and expensive. Why do they charge for showtime? It's not because the content is brand new and must see, but because there are no ads and they know that consumers want 'convenience' or more accurately to be lazy. It's no surprise that The Biggest Loser is so popular (ironically on free to air).

Foxtel is rubbing their greedy hands together as their increasingly obese customer base empty their wallets for what they think they need to have to be entertained.

Go out people, take a walk, make some babies, talk to people, read or write something. Catch free to air and send the message to greedy media barons that we aren't as stupid as they think we are.

Posted by: Whatever at March 18, 2007 03:34 PM

Yes we to were taken for a ride with foxtel.
We had to pay $45 for the unit and then $400 to have it installed in the country.
So once again us country people are paying way too much to what our city brothers are paying.
And yes we are sick and tired of old repeats for the cost we are paying to foxtel.
So maybe it is about time foxtel got their finger out and gave a bit more to the country people.

Posted by: Neil at July 25, 2007 11:36 PM

I would like thank Foxtel for the lack of customer service from all the Foxtel staff.

I have been a faithfull customer for 4 years, untill I switched my service off for 3 months due to going away for holidays and to see if I really needed to spend $101 a month .
It was due to come back on on the 10th August, which it did but for some reason my unit would not lock onto their signal, a call was placed with Foxtel helpline,
The verdict was they would need to get a technicition out to look at.
They offered me morning call a few days down the track ,I also advised them that they would need to call me with aprox 15min notice as I work not more than 7 mins from home.
On the appointed day I made certain that I always had my mobile phone with me ,no call came.I decided to go home for lunch, and surprise surprise there was a calling card in my mail box saying sorry we called and no one was home.
I was straight onto the phone to make a complaint the response was that they had attended and yes there was no one home , they also said that they rang and left a message on my phone which turned out to be my home number. I sugested to them ringing my home number to leave a message saying that I was not home really did not make sense.
They then put me throuugh to James from the loyalty section who did his best to sort the mess out. He then offered me 10% discount for the next 6 months and another appointment was arranged. With the same call 15min before going. I waited agaain all day for the call, arrived home at 5pm and surprise surprise there was another card in the mail box stating sorry we called and there was nobody home. Again on the phone and asked to speak ro James. I then was advised that they could not gaurantee who would be aavailable to talk to me.
I then explained to another new person the lack of concern from Foxtel and was told that James was not at work today but they would forward my complaint to him and he would ring me on the land line at work the following day. That call was meant to made 2 days ago and I am still waiting ...

You know what they can do with Foxtel , put it some where where the sun don't shine

A very unhappy customer, please advise all that you know don't touch Foxtel with a 40 foot pole

Posted by: Greg at August 22, 2007 07:18 PM

I am another enthralled customer (nnaaaaaaaaaaahhhhhhhT!!!) I am on the wait line of yet another Poxtel service call, probably the 20th call in less days..

We moved house, booked in the transfer of all Telstra's services - broadband, cable and phone.

2 weeks after moving we had a phone
3 weeks we had broadband
4 weeks and counting - still no foxtel!!

What are the options to kcik them into touch when one has no free to air reception? HD and Mac TV, streaming BitTorrent??

Promise after promise recived about technicians to attend, have been broken. Because we are a Telstra account, FOxtel can't perform - because it's Foxtel, Telstra are not following up.

So, no moving fee, no fees until the service is online, free platinum account for 1 month post live.... what more should I request before taking them off air completely?? I so want to kick it into touch!!!!!!

Posted by: Eddie at March 14, 2008 01:29 PM

i also am disgusted with the amount of ads,also the number of repeats,we are thinking of canceling our subscription if this doesnt change

Posted by: carol at March 22, 2008 09:38 PM

Many thanks people, I was thinking of going to Foxtel to get extra programmes (apart from ABC & SBS)and broadband........but now I won't!

Posted by: Grant at March 30, 2008 04:33 PM

Foxtel is the best thing out. It has so much progamming, like so many movies and docos. Have you seen Man vs. Wild. The guy survives out in the wild with only a few items. It has something to suit everyone. I mean you get all the sport you want, the news, movies, entertainment. Its so mad!!

Posted by: johnny at June 13, 2008 03:18 AM

I pay my foxtel subscription through Telstra. I went on holiday for 6 weeks from march 2008 and informed Telstra and Foxtel that I would be away to cancel my subscription. When I came back I informed both that I wanted to continue my service.and it was put back on. In may when I received my Telstra account there was no credit I was told by Telstra it was Foxtel's fault.so in June I should have received $61 credit another phone call. Telstra told me the credit had not arrived from Foxtel. The operator told me that some people are still waiting for their credit after 7months.If I did'nt pay full phone bill I would be disconnected.Sent emails to Foxtel's customer advocate but no reply. How can I get someone to act on it?

Posted by: Tom Studley at July 21, 2008 01:40 PM

I got rid of the scourge known as foxtel 3 yrs ago, it wasn't easy mind you...It took several phone calls all of about 30min on hold, to quit the service, then once I said I don't want it, rather than accept my wish, they transferred me to the "loyalty dept". As I told them (several times) "I'm not loyal I'm leaving". They just didn't get it. In a nutshell, service is repetitive, add cluttered, way too expensive, and the packages constantly changed for no apparent reason, after reading this stuff I see nothing has changed

Posted by: Steve at July 23, 2008 04:19 PM

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